FAQ

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I NEED SIZING ADVICE

You can check out our size chart and sizes' andvice on each product page but if you still have doubts woe are always awailable to advise you via email at care@scarlettpoppies.com

THE ITEM I LIKE IS OUT OF STOCK

If the item/size you need is not available on our website, it means it is sold out.

The good news is that we often restock items once or more after they have initially sold out. Make sure you keep in the loop by heading to the item you like, selecting your size & clicking 'Email me when back in stock'. We will let you know as soon as we have more stock available!

WHERE ARE YOUR CLOTHES MADE?

As a premium clothing brand, we choose all our collaboration partners carefully. We design our clothing in Dubai, UAE and produce our collections in India.

Scarlett Poppies’ foundation is built on our values, which distinguish us and guide our actions. We conduct all our business in a socially responsible and ethical manner. We respect and follow the laws, we support universal human rights, protect the environment and benefit the communities where we work. We make a difference by giving back to those in need.

I RECEIVED DAMAGED OR MISSING ITEMS, WHAT SHOULD I DO?

Oh no! We do inspect all our garments prior to sending these out to our customers to maintain a high standard of quality and to avoid any errors. However, if on the very rare occasion you do happen to receive a faulty or missing item, please email us right away at care@scarlettpoppies.com so we can take the best possible course of action for you, subject to our Terms and Conditions.  Please provide an image of the fault so we can assist you further.

Faulty items do not include those that have already been washed and/or worn by the customer. If damage occurs after the customer has used the product, we cannot accept a return.

Please note that loose threads are not considered to be a manufacturing fault. This occurs naturally during the manufacturing process and these can easily be cut off without damaging your garment.

HOW DO I REDEEM MY GIFT CARD?

After you have purchased a Gift Card, you will receive 2 emails:

- Your first email will be an Order Confirmation and it will have the Invoice attached

- Your second email will have your Gift Card attached

You simply need to copy the Gift Card code and paste it onto the Gift Card or Discount section at checkout and click Apply.

Your new checkout balance will automatically be calculated and all you will need to do is finalize the purchase.

If you want to send the Gift Card to a friend or a loved one, you can forward the second email with the Gift Card attached. Alternatively, you can print the Gift Card and give it in person.

If you have any questions or problems redeeming your Gift Card, please contact us at: care@scarlettpoppies.com

Gift cards can be purchased online and are valid for 3 years from the date of purchase.

HOW DO I BECOME A WHOLESALE CUSTOMER?

To become a wholesale customer, head over to the wholesale area of our website & register your business. Once you have input all your details, you will be ready to place your first order and become a Scarlett Poppies stockist.

Our Wholesale Team are available from 9am-6pm UAE Time, Sunday-Thursday.

Email: sales@scarlettpoppies.com

Phone: + 971 (0) 4 5 786 707 

WHY CAN I NO LONGER SEE AN ITEM?

If the item/size you need is not available on our website, it means it is sold out and no longer available at this stage.

The good news is that we often restock items once or more after they have initially sold out. Make sure you keep in the loop by heading to the item you like, selecting your size & clicking 'Email me when back in stock'. 

We will let you know as soon as we have more stock available!

WHY CAN'T I LOG IN TO MY ACCOUNT?

If you are having problems logging into your Scarlett Poppies account, please first check if your password & email are correct. You can always try the 'forgot password' button if you are unsure.

If this does not help, please contact Customer Care and a member of the team will be happy to look into the issue further. You can contact our team at care@scarlettpoppies.com

DELIVERY TIMES AND SHIPPING COST

We will do everything we can to deliver your order as quickly as possible.

Shipping rates will be calculated at check out before payment.

TRACKING ORDERS

When your order leaves the warehouse, you will receive an email with shipping and tracking information. You can also login to your account and you will find the status of all your orders.

If your order is delayed, please contact us immediately at care@scarlettpoppies.com.

TERMS AND ACCEPTED PAYMENTS

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card and we also accepts Paypal payments..

CHANGING ORDERS

Should you wish to change  your order after your payment has been processed, please contact us immediately at care@scarlettpoppies.com and we will try our best to accommodate your request.  There may be some instances where we are unable to modify your order. Please note we are unable to cancel orders after items have been shipped.