SHIPPING & RETURNS | Scarlett Poppies
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WORLDWIDE SHIPPING | FREE SHIPPING ON ORDERS ABOVE $99 WORLDWIDE SHIPPING | FREE SHIPPING ON ORDERS ABOVE $99
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SHIPPING & RETURNS

WORLDWIDE SHIPPING | FREE SHIPPING ON ORDERS ABOVE $99.
ALL OUR ORDERS ARE SHIPPED DIRECTLY FROM OUR WAREHOUSE BASED IN DENMARK. SEE BELOW FOR FURTHER INFORMATION ON DELIVERY TIMES AND SHIPPING COST.

If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit, exchange or refund.

DELIVERY TIMES AND SHIPPING COST
Plus Minus

We ship worldwide! All orders are shipped from Denmark.

We will do everything we can to deliver your order as quickly as possible.

- Orders placed before 12pm European time weekdays will be dispatched same day.

- Orders placed after 12pm European time weekdays will be shipped the following business day. 

- Orders placed after 12pm Friday will be shipped the following Monday.

Delivery is free for orders above $99. Shipping rates will be calculated at check out before payment.

Below are the Shipping transit times and costs (in USD) and based on orders up to 1.5 kg.

 

LAND ESTIMATED DELIVERY TIME RATE
Albania 2 - 4 days 31.40
American Samoa 2 - 4 days 31.40
Armenia 2 - 4 days 31.40
Belarus 2 - 4 days 31.40
Bosnia Herzegovina 2 - 4 days 31.40
Cayman Islands 2 - 4 days 31.40
Central Africa Rep. 2 - 4 days 31.40
Macedonia 2 - 4 days 31.40
Afghanistan 2 - 4 days 31.40
Algeria 2 - 4 days 31.40
Andorra 2 - 4 days 16.60
Angola 2 - 4 days 31.40
Anguilla 2 - 4 days 31.40
Antigua 2 - 4 days 31.40
Argentina 2 - 4 days 31.40
Aruba 2 - 4 days 31.40
Australia 2 - 4 days 20.30
Austria 2 - 4 days 15.80
Azerbaijan 2 - 4 days 31.40
Bahamas 2 - 4 days 31.40
Bahrain 2 - 4 days 20.30
Bangladesh 2 - 4 days 20.30
Barbados 2 - 4 days 31.40
Belgium 2 - 4 days 14.80
Belize 2 - 4 days 31.40
Benin 2 - 4 days 31.40
Bermuda 2 - 4 days 31.40
Bhutan 2 - 4 days 31.40
Bolivia 2 - 4 days 31.40
Bonaire 2 - 4 days 31.40
Botswana 2 - 4 days 31.40
Brunei 2 - 4 days 31.40
Bulgaria 2 - 4 days 15.80
Burkina Faso 2 - 4 days 31.40
Burundi 2 - 4 days 31.40
Cambodia 2 - 4 days 31.40
Cameroon 2 - 4 days 31.40
Canada 2 - 4 days 18.50
Canary Islands 2 - 4 days 16.60
Cape Verde Islands 2 - 4 days 31.40
Chad 2 - 4 days 31.40
Chile 2 - 4 days 31.40
China 2 - 4 days 19.50
Colombia 2 - 4 days 31.40
Comoros 2 - 4 days 31.40
Congo 2 - 4 days 31.40
Congo, Dem. Rep. 2 - 4 days 31.40
Cook Islands 2 - 4 days 31.40
Croatia 2 - 4 days 15.80
Cuba 2 - 4 days 31.40
Curacao 2 - 4 days 31.40
Cyprus 2 - 4 days 15.80
Czech Republic 2 - 4 days 15.80
Denmark 2 - 4 days 5.60
Djibouti 2 - 4 days 31.40
Dominica 2 - 4 days 31.40
Dominican Rep. 2 - 4 days 31.40
East Timor 2 - 4 days 31.40
Ecuador 2 - 4 days 31.40
Egypt 2 - 4 days 31.40
El Salvador 2 - 4 days 31.40
Equatorial Guinea 2 - 4 days 31.40
Eritrea 2 - 4 days 31.40
Estonia 2 - 4 days 15.80
Ethiopia 2 - 4 days 31.40
Falkland Islands 2 - 4 days 31.40
Faroe Islands 2 - 4 days 31.40
Fiji Islands 2 - 4 days 31.40
Finland 2 - 4 days 14.80
France 2 - 4 days 14.80
French Guiana 2 - 4 days 31.40
Gabon 2 - 4 days 31.40
Gambia 2 - 4 days 31.40
Germany 2 - 4 days 13.90
Ghana 2 - 4 days 31.40
Gibraltar 2 - 4 days 16.60
Greece 2 - 4 days 15.80
Greenland 2 - 4 days 31.40
Grenada 2 - 4 days 31.40
Guadeloupe 2 - 4 days 31.40
Guam 2 - 4 days 31.40
Guatemala 2 - 4 days 31.40
Guernsey 2 - 4 days 16.60
Guinea 2 - 4 days 31.40
Guinea Bissau 2 - 4 days 31.40
Guyana 2 - 4 days 31.40
Haiti 2 - 4 days 31.40
Holland 2 - 4 days 14.80
Honduras 2 - 4 days 31.40
Hong Kong 2 - 4 days 19.50
Hungary 2 - 4 days 15.80
Indonesia 2 - 4 days 20.30
Iran 2 - 4 days 31.40
Ireland 2 - 4 days 15.80
Israel 2 - 4 days 31.40
Italy 2 - 4 days 15.80
Ivory Coast 2 - 4 days 31.40
Jamaica 2 - 4 days 31.40
Japan 2 - 4 days 16.60
Jersey 2 - 4 days 10.50
Jordan 2 - 4 days 20.30
Kazakhstan 2 - 4 days 31.40
Kenya 2 - 4 days 31.40
Kiribati 2 - 4 days 31.40
Korea (south) 2 - 4 days 19.50
Kosovo 2 - 4 days 31.40
Kuwait 2 - 4 days 20.30
Kyrgyzstan 2 - 4 days 31.40
Laos 2 - 4 days 31.40
Latvia 2 - 4 days 15.80
Lebanon 2 - 4 days 20.30
Lesotho 2 - 4 days 31.40
Liberia 2 - 4 days 31.40
Libya 2 - 4 days 31.40
Liechtenstein 2 - 4 days 16.60
Lithuania 2 - 4 days 15.80
Luxembourg 2 - 4 days 14.80
Macao 2 - 4 days 19.50
Madagascar 2 - 4 days 31.40
Malawi 2 - 4 days 31.40
Malaysia 2 - 4 days 20.30
Maldives 2 - 4 days 31.40
Mali 2 - 4 days 31.40
Malta 2 - 4 days 15.80
Marshall Islands 2 - 4 days 31.40
Martinique 2 - 4 days 31.40
Mauritania 2 - 4 days 31.40
Mauritius 2 - 4 days 31.40
Mayotte 2 - 4 days 31.40
Mexico 2 - 4 days 18.50
Micronesia 2 - 4 days 31.40
Moldova 2 - 4 days 31.40
Mongolia 2 - 4 days 31.40
Montenegro 2 - 4 days 31.40
Montserrat 2 - 4 days 31.40
Morocco 2 - 4 days 31.40
Mozambique 2 - 4 days 31.40
Myanmar (Burma) 2 - 4 days 31.40
Namibia 2 - 4 days 31.40
Nauru 2 - 4 days 31.40
Nepal 2 - 4 days 31.40
Nevis 2 - 4 days 31.40
New Caledonia 2 - 4 days 31.40
New Zealand 2 - 4 days 20.30
Nicaragua 2 - 4 days 31.40
Niger 2 - 4 days 31.40
Nigeria 2 - 4 days 31.40
Niue 2 - 4 days 31.40
North Korea 2 - 4 days 31.40
Norway 2 - 4 days 16.60
Oman 2 - 4 days 20.30
Pakistan 2 - 4 days 20.30
Palau 2 - 4 days 31.40
Panama 2 - 4 days 31.40
Papua New Guinea 2 - 4 days 31.40
Paraguay 2 - 4 days 31.40
Peru 2 - 4 days 31.40
Philippines 2 - 4 days 20.30
Poland 2 - 4 days 15.80
Portugal 2 - 4 days 15.80
Puerto Rico 2 - 4 days 31.40
Qatar 2 - 4 days 31.40
Reunion 2 - 4 days 31.40
Romania 2 - 4 days 15.80
Rwanda 2 - 4 days 31.40
Saipan / Mariana 2 - 4 days 31.40
San Marino 2 - 4 days 16.60
Sao Tome & Principe 2 - 4 days 31.40
Saudi Arabia 2 - 4 days 20.30
Senegal 2 - 4 days 31.40
Serbia 2 - 4 days 31.40
Seychelles 2 - 4 days 31.40
Sierra Leone 2 - 4 days 31.40
Singapore 2 - 4 days 19.50
Slovakia 2 - 4 days 15.80
Slovenia 2 - 4 days 15.80
Solomon Islands 2 - 4 days 31.40
Somalia 2 - 4 days 31.40
Somaliland 2 - 4 days 31.40
South Africa 2 - 4 days 31.40
South Sudan 2 - 4 days 31.40
Spain 2 - 4 days 15.80
Sri Lanka 2 - 4 days 31.40
St. Barthelemy 2 - 4 days 31.40
St. Eustatius 2 - 4 days 31.40
St. Helena 2 - 4 days 31.40
St. Kitts 2 - 4 days 31.40
St. Lucia 2 - 4 days 31.40
St. Maarten 2 - 4 days 31.40
St. Vincent 2 - 4 days 31.40
Sudan 2 - 4 days 31.40
Suriname 2 - 4 days 31.40
Swaziland 2 - 4 days 31.40
Sweden 2 - 4 days 13.90
Switzerland 2 - 4 days 16.60
Syria 2 - 4 days 31.40
Tahiti 2 - 4 days 31.40
Taiwan 2 - 4 days 19.50
Tajikistan 2 - 4 days 31.40
Tanzania 2 - 4 days 31.40
Thailand 2 - 4 days 20.30
Togo 2 - 4 days 31.40
Tonga 2 - 4 days 31.40
Trinidad & Tobago 2 - 4 days 31.40
Tunisia 2 - 4 days 31.40
Turkey 2 - 4 days 31.40
Turks & Caicos Islands 2 - 4 days 31.40
Tuvalu 2 - 4 days 31.40
Uganda 2 - 4 days 31.40
Ukraine 2 - 4 days 31.40
United Arab Emirates 2 - 4 days 20.30
United Kingdom 2 - 4 days 14.80
Uruguay 2 - 4 days 31.40
USA 2 - 4 days 18.50
Uzbekistan 2 - 4 days 31.40
Vanuatu 2 - 4 days 31.40
Venezuela 2 - 4 days 31.40
Vietnam 2 - 4 days 20.30
Virgin Islands (UK) 2 - 4 days 31.40
Virgin Islands (USA) 2 - 4 days 31.40
Western Samoa 2 - 4 days 31.40
Yemen 2 - 4 days 31.40
Zambia 2 - 4 days 31.40
Zimbabwe 2 - 4 days 31.40

**Supplement for delivery to: Corsica, the Isle of Man, the Channel Islands, the Shetland Islands, the Balearic Islands, the Canary Islands of Madeira, the Azores, Ceuta and Melilla. The supplement amounts to $40USD per package and has been included in the final price at check out.

INITIATE YOUR RETURN OR EXCHANGE
Plus Minus

Returns are made at your own cost.

If you want to return an item, please follow the below steps:

1. Click on START MY RETURN below

2. Enter your Order Number and Email

3. Select the item(s) you wish to return

4. Validate your request

5. Package the item in an appropriate box

6. Enclose the return form and attach the pre-printed return label included in your package

7.  Deliver your return with a courier of your choice

 START MY RETURN

TIMEFRAME FOR RETURNS
Plus Minus

Item(s) purchased via our online store can be returned within 14 days of receiving your original order.  Please check returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit.

FAULTY ITEMS
Plus Minus

If you believe the item is faulty, please email us immediately at care@scarlettpoppies.com

If your garment is deemed faulty, we will send you a replacement product immediately. Should we not have the same product in stock, we will offer you a refund, store credit or an exchange. A product is deemed faulty if the garment:

- Has a genuine manufacturing fault; and/or,

- Does not correspond with descriptions given to you.

Please note any refund for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.

Photographs of the fault are also welcomed. Please include your original invoice number along with any photographs.

Faulty items do not include those that have already been washed and/or worn by the customer. If damage occurs after the customer has used the product, we cannot accept a return.

Please note that loose threads are not considered to be a manufacturing fault. This occurs naturally during the manufacturing process and these can easily be cut off without damaging your garment.

WRONG SIZE OR CHANGE OF MIND
Plus Minus

Subject to compliance with the above timeframes for returns, we will offer refund,  store credit or exchange for a change of mind or for incorrect sizing if:

- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.

- The garment has not been damaged whilst in the customer's possession or during delivery.

- The customer has proof of the garment purchase.

- The round return disclaimer tag is attached to the garment.

Note: ‘damage’ may include the presence of any fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.

Please note, we provide exchanges for the same item, different size or colour only.

OTHER CONDITIONS FOR RETURNS
Plus Minus

You must complete the returns as described under INITIATE YOUR RETURN above and enclose the goods you are returning. You do not need to email or contact us prior to sending your return to us but we do encourage this for faulty products.

The goods must be returned at: System Transport.

Please refer to the return label included in your original package. You can also download it here

If you need any help, please email us at: care@scarlettpoppies.com

Goods must be receipted by us before we are able to issue you a refund, a store credit or exchange.

We are unable to process returns until your item is received and has been inspected by us.

The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.

We do not refund or add credit for cost of return postage unless the product is faulty. We inspect all return items upon receipt. If your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.

We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.

Any items received by Scarlett Poppies that do not comply with our return conditions will be returned to sender. 

EXCHANGES
Plus Minus

Please note, we provide exchanges for the same item, different size or colour only and for faulty items.

REPEATED RETURNS
Plus Minus

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of out terms and conditions will be flagged and may, at our discretion, lead to the closure of your Scarlett Poppies account or future orders being refused.

HOW LONG DOES MY RETURN TAKE TO PROCESS?
Plus Minus

Once your return has been received at our warehouse, we will notify you with an email. Please allow up to 3 business days for the return to be processed.