• Contact details — name, email, phone, billing & shipping address
• Account details — login, preferences, wishlists
• Order details — items purchased, order history
• Payment details — processed securely by PCI-compliant providers (we don’t store card numbers)
• Device & usage data — IP, browser, cookies, on-site behaviour
• Marketing preferences — opt-in status, communications

• To process and deliver orders and provide support
• To manage payments securely
• To improve site experience and performance
• To send service emails and, if opted-in, marketing
• To comply with law and enforce our terms

We use cookies/pixels to keep your session secure, remember preferences, measure performance, and (where permitted) deliver relevant ads. You can control cookies in your browser; some features may be limited if disabled.

We may share data with trusted partners to run our business: payment processors, logistics/fulfilment, IT/service providers, analytics/advertising (where permitted), and authorities when legally required. We do not sell personal information for profit.

Depending on your location (e.g., GDPR, CCPA, UAE PDPL), you may request to access, correct, delete, or port your data; opt out of marketing/tracking (where applicable); or lodge a complaint with your local authority.

Requests: care@scarlettpoppies.com (we may verify identity).

We use administrative, technical, and physical safeguards. No method is 100% secure. We retain data only as long as necessary for the purposes above or as required by law.

We’re not responsible for the content or privacy practices of other websites.

We may update this policy; the latest version will be published here with a new effective date.

Contact

care@scarlettpoppies.com

Mon–Fri, 9:00–17:00 GST

© Scarlett Poppies, operated by Coolusion International DMCC, Dubai, UAE.