Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) from the time your order is placed. During peak seasons, sales, or new collection launches, processing times may be slightly longer.

Delivery times vary depending on the shipping destination:

• European Union: Standard Shipping (3–6 business days) and Express Shipping (1–3 business days).
• Worldwide: Standard Shipping (6–10 business days).

• EU: Free Standard Shipping on all orders, or Express for $30
• Worldwide: Free Standard Shipping on orders over $499, or a flat $35 fee on orders under $499

Duties & taxes: Deliveries outside the EU may incur local duties/taxes, payable by the customer

• Returns are accepted within 14 days of delivery.  
• Return shipping is the customer’s responsibility (except confirmed faulty items).
• Start here: Returns / Initiate a Return on scarlettpoppies.com → START MY RETURN → enter Order Number & Email → select items → submit → follow Care Team instructions     
• You also have the option to ship with your preferred tracked courier.
• START MY RETURN

Items must be: unworn, unwashed, undamaged, with all tags attached (including the round return disclaimer tag), and accompanied by proof of purchase. Final Sale items are not eligible.

If you believe your item is faulty, email care@scarlettpoppies.com with your order number and clear photos. If confirmed, we’ll offer a replacement, exchange, or refund.

Note: damage from wear/washing/improper care isn’t a manufacturing fault. Loose threads may occur in artisanal work and can be safely trimmed.

Exchanges are available for the same item in a different size/colour, or for faulty items (subject to availability).

Attn: Anna Lincer

System Transport

Kumlehusvej 1, DK-4000 Roskilde, Denmark

Phone: +45 97 22 04 00

(Use a tracked service; we’re not responsible for returns lost/damaged in transit.)

• Returns are typically processed within 7 days of receipt at our warehouse.
• Approved refunds usually appear within 10 business days (payment provider timelines vary).
• Items returned worn/damaged/altered, with tags removed, or outside the window will be returned to sender.

Contact

care@scarlettpoppies.com — Mon–Fri, 9:00–17:00 GST

© Scarlett Poppies, operated by Coolusion International DMCC, Dubai, UAE.