Shipping & Returns
We ship worldwide!
Shipping calculated at checkout. Local taxes and duties for shipments outside EU may apply.
All orders are shipped from Denmark.
We will do everything we can to deliver your order as quickly as possible.
Orders placed before 12pm European time weekdays will be dispatched same day.
Orders placed after 12pm European time weekdays will be shipped the following business day.
Orders placed after 12pm Friday will be shipped the following Monday.
Shipping rates will be calculated atcheck out before payment.
US over $399 Free Shipping
EU Free Shipping on all orders
Worldwide (excluding EU, Middle East & Australasia): $50 for orders under $399
Middle East & Australasia: $75 for orders under $399
Worldwide (excluding EU & US): $25 for orders over $399
Taxes and Duties: Local taxes and duties may apply for shipments outside the EU.
If any questions please contact our care team at care@scarlettpoppies.com.
If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit, exchange or refund.
Returns are made at your own cost.
If you want to return or exchange an item, please follow the below steps:
- Log onto scarlettpoppies.com, go to Return/Initiate a return
- Click on START MY RETURN below
- Enter your Order Number and Email
- Select the item(s) you wish to return and complete the required fields
- Validate your request
- Package the item in an appropriate box and follow the shipping instructions sent from the Care Team
- Deliver your return with a courier of your choice
- Ensure to receive a tracking number from your chosen courier service
Item(s) purchased via our online store can be exchanged or returned within 14 days from the delivery date. Please check returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit.
If you believe the item is faulty, please email us immediately at care@scarlettpoppies.com
If your garment is deemed faulty, we will send you a replacement product immediately. Should we not have the same product in stock, we will offer you a refund, store credit or an exchange. A product is deemed faulty if the garment:
- Has a genuine manufacturing fault; and/or,
- Does not correspond with descriptions given to you.
Please note any refund for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.
Photographs of the fault are also welcomed. Please include your original invoice number along with any photographs.
Faulty items do not include those that have already been washed and/or worn by the customer. If damage occurs after the customer has used the product, we cannot accept a return.
Please note that loose threads are not considered to be a manufacturing fault. This occurs naturally during the manufacturing process and these can easily be cut off without damaging your garment.
Subject to compliance with the above timeframes for returns, we will offer refund, store credit or exchange for a change of mind or for incorrect sizing if:
- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
- The garment has not been damaged whilst in the customer's possession or during delivery.
- The customer has proof of the garment purchase.
- The round return disclaimer tag is attached to the garment.
- All products ON SALE are considered FINAL SALE. No returns or exchanges are available for the above-mentioned products.
Note: ‘damage’ may include the presence of any fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.
Please note, we provide exchanges for the same item, different size or colour only.
You must complete the returns as described under INITIATE YOUR RETURN above and enclose the goods you are returning. You do not need to email or contact us prior to sending your return to us but we do encourage this for faulty products.
The goods must be returned at: System Transport.
The return address is:
Attn: Anna Lincer
System Transport
Kumlehusvej 1
DK-4000 Roskilde
Denmark
Phone: +45 97 22 04 00
If you need any help, please email us at: care@scarlettpoppies.com
Return costs are payable by the customer. All items must be returned in their original condition. We cannot accept any returns if the round return disclaimer tag is missing from the garment. Worn, damaged or stained items will not be eligible for an exchange or refund. Ensure to receive a tracking number for your parcel from your chosen courier service. Our warehouse can take lipto 7 days to process returns. Our care team will advise upon receipt and initiate the refund which will be received by the customer within 10 business days.
Goods must be receipted by us before we are able to issue you a refund, a store credit or exchange.
We are unable to process returns until your item is received and has been inspected by us.
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.
We do not refund or add credit for cost of return postage unless the product is faulty. We inspect all return items upon receipt. If your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.
We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
Any items received by Scarlett Poppies that do not comply with our return conditions will be returned to sender.
Please note, we provide exchanges for the same item, different size or colour only and for faulty items.
Return costs are payable by the customer.
All products ON SALE are considered FINAL SALE. No returns or exchanges are available for the above-mentioned products.