If you believe the item is faulty, please email us immediately at firstname.lastname@example.org
If your garment is deemed faulty, we will send you a replacement product immediately. Should we not have the same product in stock, we will offer you a refund, store credit or an exchange. A product is deemed faulty if the garment:
- Has a genuine manufacturing fault; and/or,
- Does not correspond with descriptions given to you.
Please note any refund for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.
Photographs of the fault are also welcomed. Please include your original invoice number along with any photographs.
Faulty items do not include those that have already been washed and/or worn by the customer. If damage occurs after the customer has used the product, we cannot accept a return.
Please note that loose threads are not considered to be a manufacturing fault. This occurs naturally during the manufacturing process and these can easily be cut off without damaging your garment.
Subject to compliance with the above timeframes for returns, we will offer refund, store credit or exchange for a change of mind or for incorrect sizing if:
- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
- The garment has not been damaged whilst in the customer's possession or during delivery.
- The customer has proof of the garment purchase.
- The round return disclaimer tag is attached to the garment.
Note: ‘damage’ may include the presence of any fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.
Please note, we provide exchanges for the same item, different size or colour only.
You must complete the returns as described under INITIATE YOUR RETURN above and enclose the goods you are returning. You do not need to email or contact us prior to sending your return to us but we do encourage this for faulty products.
The goods must be returned at: System Transport.
Please refer to the return label included in your original package. You can also download it here.
If you need any help, please email us at: email@example.com
Goods must be receipted by us before we are able to issue you a refund, a store credit or exchange.
We are unable to process returns until your item is received and has been inspected by us.
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.
We do not refund or add credit for cost of return postage unless the product is faulty. We inspect all return items upon receipt. If your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.
We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
Any items received by Scarlett Poppies that do not comply with our return conditions will be returned to sender.
Please note, we provide exchanges for the same item, different size or colour only and for faulty items.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of out terms and conditions will be flagged and may, at our discretion, lead to the closure of your Scarlett Poppies account or future orders being refused.
All products ON SALE are considered FINAL SALE. No returns or exchanges are available for the above-mentioned products.